How to resolve the Picus NxT Error message: “Failed to find zero position. Press OK to retry.”
Step 1: Try the Simple Fix
- Press OK on the device
- Wait to see if the Picus NxT error clears
- These types of errors are common and often resolve with this step.
Step 2: Perform a Reset (If Step 1 Doesn’t Work)
- Picus & Picus NxT User Manual – Section 8.1, Page 36
- Locate the buttons circled in red
- Press and hold both buttons for about 10 seconds
- The pipette should power off automatically
- Turn the pipette back on
- Check if the error is resolved
Step 3: If the Picus NxT Error Persists
In this case, you may need to send the device a service technician for repair. The issue could be mechanical, possibly with the motor or lower assembly.
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