Shipping

Pipette Supplies, Inc. stocks and ships spare parts, tools, and batteries. Pipettes and pipette tips ship directly from the manufacturer.

Orders ship same-day from our fulfillment center in Texas if they are placed by 2:00 p.m. CST. We offer a flat $8.00 FedEx Ground rate for orders under 1lb in the contiguous 48 states. If you need it sooner than Ground delivery, we offer several other options. No matter where you ship to, you will never see a handling fee. We pass our bulk discount pricing from FedEx to you. Our site calculates your shipping cost prior to commitment to place an order.

Some products you order may not be immediately available. Upon check-out, you can choose for us to ship the complete order or ship a partial order. You’ll be able to specify which products are most urgent or any other shipping instructions in the comments area in check-out. We will send you a tracking number via email once your order has shipped. You can also track your order in your order history. Just log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the Status; Tracking column. If you click on the link, it will take you to the tracking information for your order.

We do not require a signature receipt. However, there are instances where delivery drivers may require signature.

We recycle our boxes and encourage others to do the same.


International Shipping

Pipette Supplies does not use distributors; but instead ships worldwide. Adding a distributor layer would dilute our centralized, vast inventory and increase product cost. Our site will calculate the precise shipping cost prior to your commitment to order. Unfortunately, we cannot ship via Parcel Post due to the inability to track your order.

Note: We do not ship via Ground to Canada due to the high clearance fees. If you would like to ship Ground to Canada and have your own broker, please contact us at 817-483-9883 or via the Contact Us form.


Returns and Exchanges

Items must be unused, in their original packaging, and returned within 30 days of receipt. Call 817-483-9883 or contact us at orders@pipettesupplies.com and we’ll provide an RA# and a return shipping address.


Secure Shopping

Pipette Supplies takes great pride in offering a safe and secure online shopping experience. We understand that safety of your personal information is crucial. We utilize an extensive array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

We use Authorize.net, a technology company that specializes in data encryption and e-commerce. It is a widely recognized company for certifying that a website is encrypted and secure. With Authorize.net, you can feel confident shopping on our website.

SSL Technology

Pipette Supplies uses SSL technology. This enables encryption of personal information, including passwords and credit card numbers. All forms on our site are secured with SSL technology so your sensitive information stays away from malicious hands.